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Transparent Pricing Icon

Transparent Pricing

No hidden fees, no surprises. At Napleton Downtown Hyundai, we believe in honest, upfront pricing so you can make confident decisions about your next Hyundai.

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Flexible Test Drive

Experience your future Hyundai on your terms. Schedule a convenient test drive that fits your busy Chicago lifestyle and discover why our vehicles are perfect for city driving.

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Streamlined Purchase Icon

Streamlined Purchase

From selection to signing, we've simplified the car buying process. Our finance experts work with you to find the perfect lease or loan solution for your budget.

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3 Day Worry-Free Exchange Icon

3 Day Worry-Free Exchange

Drive with complete confidence knowing you have three full days to ensure your new Hyundai is the perfect fit for your Chicago driving needs.

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Hyundai Shopper Assurance FAQ

Your questions answered about Hyundai's commitment to a transparent, streamlined car buying experience in Chicago

What is Shopper Assurance?

Shopper Assurance will redefine the way people shop for a new Hyundai. The modern shopper expects on-demand, personalized tools and services, and shopping for a car is no different. Shopper Assurance is Hyundai's commitment to shorter transaction times, more transparency and improved customer satisfaction through consumer focused online tools and services.

What are the elements within Shopper Assurance?

Transparent Pricing: Dealer provides their price up front and on the dealer websites.
Streamlined Purchase: Participating dealers will offer online tools for shoppers to fill out paperwork and get pre-qualified prior to ever stepping foot on the dealer lot. Shoppers will also be able to get their trade-in value online so they are well informed and comfortable with their purchase.
Flexible Test Drive: Convenient ways to schedule a test drive either at a shopper's desired location or at the dealership, all booked from the ease of the Hyundai Drive mobile app or by calling the dealer directly.
3 Day Worry-Free Exchange: If you are not happy with your purchase, you can return it within 3 days and exchange it for another new Hyundai.

Is Shopper Assurance a national program?

Yes. Shopper Assurance is a national program at participating dealers. Napleton Downtown Hyundai in Chicago is proud to be a participating dealer, bringing you all the benefits of this innovative program.

Where will shoppers see the dealer's price?

The dealer's price will be seen on your dealer's website as you browse the vehicle inventory. At Napleton Downtown Hyundai, we believe in complete transparency - you'll see our competitive pricing upfront on every vehicle in our extensive inventory.

What is Streamlined Purchase?

The digital retail tool allows shoppers to pre-fill online their information including credit application, finance options, payment estimation and trade-in information with the goal of drastically reducing the amount of time a shopper has to spend in a dealership.

What paperwork will a shopper be able to complete online?

Secure credit application, accurate payment calculation details, and trade-in evaluation. Our streamlined process means you can handle most of the paperwork from the comfort of your home before visiting our Chicago showroom.

How is the trade-in value determined?

Depending on the dealer site, trade-in value is estimated using Kelley Blue Book®, Black Book® or Edmunds data. Get an accurate estimate of your current vehicle's value online before visiting our dealership.

What finance providers are offered within the service?

Hyundai Motor Finance will be used as the primary lender for both new vehicles. There are over 2,000 additional lenders that are eligible to fund sales through this program. Our finance center works with multiple lenders to find the best rates and terms for your situation.

What are various test drive options that will be available to consumers?

Shoppers will have the option of requesting a test drive be brought to the location of their choosing through the Hyundai Drive program with available mobile app, or selecting to come into the dealership for a cash incentive. Hyundai has provided online tools to make these requests easy and convenient both on desktop and mobile.

What is the 3 Day Worry-Free Exchange?

The 3 Day Worry-Free Exchange provides customers peace of mind on their purchase. We're so confident buyers will love their new Hyundai, that we're offering a return policy of 3 days for an exchange of another new Hyundai. At Napleton Downtown Hyundai, your satisfaction is our priority.

What limitations are there to the 3 Day Worry-Free Exchange?

Limitations will apply if the vehicle is returned more than 3 days after the date of purchase, it is driven over 300 miles from the purchase/lease date odometer or it is damaged while the vehicle is in the customer's possession. Our team will explain all terms and conditions clearly during your purchase process.

Ready to Experience Hyundai Shopper Assurance?

Visit Napleton Downtown Hyundai in Chicago and discover why we offer the largest selection of high-quality Hyundai vehicles with unmatched transparency and service.

Have More Questions? Contact Us